Need to make a claim? Contact your local broker who will assist you with the entire claims process from start to finish. Because we understand your business and policy coverage, you will receive the best assistance in achieving the most desirable and fair outcome.
What to do if you have a complaint
If you are not fully satisfied with our insurance services, please contact Landmark on telephone 03 9209 2000, from 8.00am to 5.00pm Monday to Friday. We will endeavour to resolve your problem openly and honestly within 14 days. If your complaint is not satisfactorily resolved within this time, please contact the NAS Complaints Officer on telephone number 08 9480 8900 or put your complaint in writing and send it to NAS Insurance Brokers at Unit 3, 45 Ord Street, West Perth WA 6005, or email on firstname.lastname@example.org.
If the complaint can’t be resolved to your satisfaction within 21 days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). They can be contact on 1300 780 808 or you can write to them at GPO Box 3, Melbourne VIC 3001, or email on email@example.com.